The Biggest Mistake HR Professionals Make: Assumptions | Diary of a CHRO Ep23

Eduardo Andrade is VP, People at Feedzai, enabling People Experience, Business Partnership, and Workplace to actively contribute for Feedzaians stellar employee journey. In HR, assumptions can quietly undermine trust, damage culture, and lead to costly decisions, often without us realizing it. In this video, we explore why assumptions show up so often in HR work, how they impact employees and leaders, and what HR professionals can do instead to make better, more human decisions. Whether you’re an HR leader, business partner, or people manager, this video will help you: Recognize where assumptions creep into HR decisions Understand the hidden cost of assumption-based thinking Build stronger trust through better listening and inquiry How technology can help in HR Meet Eduardo Andrade!